Shipping & Delivery

How long does shipping take?

Due to high demand, the current delivery time is 3 to 21 business days. We appreciate your understanding.

Which countries do you ship your products to?

We ship our products within Austria, Germany, and Switzerland.

Are there any shipping costs?

Shipping within Austria and Germany is free for orders over 49 euros. For orders under this amount, a shipping fee of 4.90 euros applies.

Shipping costs for deliveries to Switzerland and other EU countries are calculated individually at checkout.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation by email with a tracking number. This allows you to track the status of your delivery online at any time.

Please note that it can take up to 72 hours for tracking to be activated.

Can I still change my delivery address after placing an order?

If your order has not yet been shipped, you can contact us as soon as possible to change the address. Once shipped, it is unfortunately no longer possible to change the address.

Returns

How do I get a return label?

Unfortunately, we do not provide return labels. Therefore, we ask you to attach the return address to the package yourself.

You can find detailed information about returns in our Return Policy.

Are there any costs for return shipping?

Unfortunately, you are responsible for the return shipping costs. As we cover the shipping costs to you, we ask for your understanding that we cannot cover the costs for the return.

Once we have received and inspected the returned items, we will refund the purchase amount to your original payment method within 14 business days.

Where do I have to send the return?

Please send your return to the following address:

Aida Shala (Belved´Or)
Pogrelzstraße 79/5/34
1220 Wien

How long do I have to return products?

You can return the goods to us within 14 days of receipt.

How long does it take to process my return?

In general, processing your return takes about two to three weeks.

In what condition must the product be returned?

The product must be returned in perfect condition.

If the item is returned damaged or dirty, we reserve the right to claim a refund.

contact

How can I contact you?

You can reach us by email from Monday to Friday between 09:00 and 15:00 at kontakt@belvedor.de.

We endeavor to respond to you within 72 hours on business days.

Payment Options

What payment methods can I use for my order?

We currently offer the following payment methods:

- Invoice (Klarna), Sofortüberweisung, PayPal, credit card, Apple Pay, Amazon Pay, Google Pay, VISA, Mastercard and Maestro

  • Verified Security

    Pay worry-free with Klarna, PayPal, Visa, Mastercard, and many other payment providers.

  • Quality

    Every accessory is crafted with attention to detail to offer you high quality and style for every day.

  • Free Standard Shipping

    For orders over €49, we deliver your order free of charge directly to your home – fast and convenient.